Frequently Asked Questions (FAQ)
Can I view my bill online?
Yes, students can view their account online through the website. Students will need their id and pin number. Students can obtain their pin number through the Registrar Office.
When do I pay my bill?
There are specific due dates for each semester. If payment is not received after the specific due date, a late fee may be assessed on the student’s account. Also, every invoice that is sent out subsequent to the beginning of classes will generate an additional late charge(s).
Where do I send my check or money order to make a payment?
All checks and money orders should be sent to the address listed below.
SUNY Maritime College
P.O. Box 13836
Newark, NJ 07188-3836
Can I pay my bill online?
Payments can be made online through the e-cashier link on the website. This link will explain the details of the FACTS payment plan. Through the FACTS payment plan, students can arrange for a payment plan or pay the entire amount. There is a service charge of $25.00 to make payments through FACTS. It accepts Visa, MasterCard, Discover, American Express, or will debit the amount from your banking account.
Can I use my credit card to pay over the phone?
Yes, the Student Accounts office accepts MasterCard and Visa over the phone. Individuals that wish to pay with American Express or Discover must make the payment through the e-cashier link on the website.
Does the payment plan charge interest?
No, but there is a one time $25.00 service charge per semester payable to FACTS payment plan.
Can I have my bills sent to an address different from my permanent address?
No, all bills are sent to the student at his/her permanent address.
What is a hold and why do I have a hold on my account?
A hold is a procedure used to deny a particular student access to his/her records. This action will prevent the student from seeing any of his/her records. It also makes it impossible to acquire a transcript, receive a diploma, or use any documentation that is in the possession of the college. A hold is used as a means of encouraging the student to contact the department that placed the hold on the account. The Students Accounts Office places holds for the following departments:
Bursar
Financial Aid
Athletics Department
Registrar can also place holds on student’s accounts.
Why was my account sent to the Attorney General Office?
Accounts that are 120 days past due are sent to the Office of the Attorney General. The Student Accounts office will send the student a minimum of three notices before the account is turned over to the Office of the Attorney General.
Can I make payments directly to the Student Accounts Office if my account is sent to the Office of Attorney General?
No, if the account was sent to the Office of the Attorney General, then all payments and correspondence must be made directly to the Attorney General.
How do I change my meal plan?
If students plan to change their meal plan, they must fill out a meal plan change request form. Once completed, these forms should be handed in to the Student Accounts Office as soon as possible. There is a deadline approximately one month after the start of classes. Students should check the link to important dates to be aware of the deadline.
What should I do if my bill is incorrect?
There could be several reasons for the bill to be incorrect. If there is an error with amount of total classes that the student is registered for, students should contact the Registrar’s office. Furthermore, some financial aid may not be applied correctly, students should contact the financial aid office to discuss the terms of their financial aid. If a student disagrees with charges applied, they should contact the Student Accounts office.
What are the refund policies?
Tuition refunds policies are as follows:
· Tuition refunds for those withdrawing during:
1st week of class 100%
2nd week of class 70%
3rd week of class 50%
4th week of class 30%
5th week of class NONE
· No refund is granted on room rent after the first week of the semester.
· The refund for meal plans is pro-rated on a weekly basis. No refund is granted for a period less than a week
· The security deposit is refunded upon graduation from SUNY Maritime or disenrollment provided that all financial and academic obligations are
fulfilled.
Why did I get a refund check?
Any payments (financial aid, scholarships or general payments) that are in excess of the bill charged will be refunded to the student.
When are the refund checks cut?
Refund checks are cut once a week. Students will be notified when a check is cut. Students can either pick up the check at the front desk or it will be mailed to their permanent address after two weeks.
How do I waive the billed Health Insurance?
If students wish to waive the health insurance, the following steps must be completed:
1.) Complete the health insurance waiver form
2.) Make a copy of the front and back of the insurance card
3.) Regimental students that will attend the summer sea cruise, must include a letter from your insurance carrier stating that it covers international travel.
***Any students playing intercollegiate sports must be enrolled in the college’s health insurance plan.
How do I qualify for in-region rates?
Residents of Alabama, Connecticut, Delaware, Florida, Georgia, Louisiana, Mississippi, Maryland, New York, New Jersey, North Carolina, Rhode Island, South Carolina, Washington D.C., Pennsylvania, and Virginia qualify for “In region rates”.
Why is all correspondence and bills in the student’s name?
According to Federal Family Education Rights and Privacy Act of 1974 (FERPA), all student’s college records, including the financial account, are the property and responsibility of the student. All invoices and notices are sent to the student, even if another person is paying the bill on behalf of the student. The college may not discuss specific aspects of a student’s account without written authorization from the student.
What is a term adjustment?
Term adjustments are entries made to the student’s account by the Accounting
office to offset credit balances with the existing debit balances on the account. The student’s balance remains the same.
