Student Complaints and Concerns

Maritime College must provide students and prospective students with appropriate contact information for filing complaints with accreditors, the State University of New York, the New York State Department of Education, and the United States Department of Education.

SUNY Maritime College makes every effort to resolve student complaints as internal matters utilizing its established policies and procedures. SUNY Maritime College expects all students to make efforts in full faith to resolve their concerns utilizing the processes and procedures outlined in these referenced documents. Some of the links and procedures to filing complaints in these specific areas are outlined below:

Each respective department is responsible for receiving and logging complaints in relevant areas and assessing for trends, new issues, or other matters of concern. Unit heads are expected to present a summary of these complaints to their respective unit heads, administrative vice president, and/or president of the institution. Changes to policy, procedure, or institutional function will be reviewed and administered by the relevant body.

If a resolution cannot be reached following the aforementioned procedures, students may pursue the following avenues.

State University of New York
SUNY System Administration
State University Plaza
353 Broadway
Albany, NY 12246
Phone: (518) 320-1100

Middle States Commission on Higher Education
3624 Market Street, 2nd Floor West
Philadelphia, PA 19104
Phone: (267) 284-5000
E-mail: info@msche.org Spanish: espanolinfo@msche.org
https://www.msche.org

New York State Department of Education
New York State Education Department
89 Washington Avenue
Albany, New York 12234
General information: (518) 474-3852

US Department of Education
U.S. Department of Education
400 Maryland Avenue, SW
Washington, D.C. 20202
(800) 872-5327
https://www.ed.gov/about/contact-us/faqs